Questions, answered briefly
FAQs.
Meal orders first, then catering. Each answer is short; where a full policy exists, it links to it. Open any question to read its answer — the sections work with a keyboard and on mobile, with no extra software.
Meal orders
How far ahead should I order?
Please order 24–48 hours ahead. If your date is sooner, send your request anyway and we will confirm whether it is possible. Request an invoice →
How many people does a set or tray serve?
Most sets serve 5; Shakahari serves 4–5. Every set card on the menu states its serving size and portions. The two Student Sets do not state a serving size — ask us when ordering and we will confirm.
Is rice included?
Some sets include rice and some do not — every set card says so. Sets without rice can add Shada Bhaat (plain white rice, serves 5) at its menu price; it is never added automatically.
Can I request substitutions or a different spice level?
Tell us in your order notes and we will confirm whether we can accommodate it. A change is confirmed on your invoice, not assumed.
How do pickup and delivery work?
Pickup is free in Concord / Vaughan, and the exact location is sent with your invoice. Delivery is priced by distance and confirmed on your invoice. See the delivery & pickup guide →
How do I pay, and when is my order confirmed?
No payment is taken on this website. Send your request and we will confirm availability and send your final invoice. Your order is confirmed when we reply with that invoice — not before.
How do I tell you about allergies?
Please tell us about any food allergies or dietary requirements before your order or event menu is confirmed, so we can discuss whether we can accommodate your needs. See the allergy note in Ordering & Booking Policies →
Catering
Do you offer food-only and full-service options?
Full-service catering is offered from 40 guests. For food-only or smaller needs, enquire and we will confirm what is possible. Enquire about your event →
What minimum guest count or spend applies?
Full-service catering starts at 40 guests. No minimum spend is stated; your proposal states the price for your event.
What is included in the proposal?
Your proposal states exactly what is included — menu, services, and any equipment or styling. Rental items are quoted in your proposal, not assumed in every quote.
How early should I enquire?
As early as you can. Event dates are confirmed on a first-paid basis, so popular dates go to the first approved proposal with its retainer received.
When is my event date reserved?
Your date is reserved when you approve the proposal and the 50% retainer is received. See Ordering & Booking Policies →
Who supplies equipment, plates and cutlery?
That depends on your venue and package — your proposal states exactly what equipment, rentals and styling are included. Rental items are quoted in your proposal, not assumed in every quote. Ask in your enquiry about plates and cutlery for your venue.