Good to know

Ordering & Booking Policies

Chittagong Kitchen is a preorder kitchen. There is no dine-in restaurant and no online payment — every meal and event is ordered ahead and confirmed by invoice.

Preordered meals

Please order 24–48 hours ahead. Choose your dishes on the menu page, then send the request through WhatsApp. Your order is confirmed only when we reply with an invoice — sending a request alone does not confirm it.

Pickup is free in Concord / Vaughan, and the pickup location is sent with your invoice. Delivery is priced by distance and confirmed on your invoice. All items are halal.

Catering bookings

Send an inquiry from the catering page and we will come back with availability and a proposal. Your date is confirmed only when you approve the proposal and pay the 50% retainer set out in it. Until the retainer is received, your date is not reserved — dates are confirmed on a first-paid basis.

The balance, final guest count, menu and any allergies are confirmed by the deadlines in your booking agreement. Your booking agreement sets out what happens if plans change.

Food allergies and dietary requirements

Please tell us about any food allergies or dietary requirements before your order or event menu is confirmed, so we can discuss whether we can accommodate your needs.

To tell us, write them in the order notes on the menu page, or in the details field of the catering inquiry, before anything is confirmed.

Please note: allergen-awareness training is not a guarantee of allergen-free food or an allergen-free kitchen. We will discuss what we can and cannot do for your order or event before it is confirmed.